Terms and Conditions

1. Introduction

Welcome to Madras Bistro. These Terms and Conditions govern your use of www.madrasbistro.pl and the services provided by THE MADRAS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, including our online food ordering system. By accessing our website or placing an order, you agree to these terms.

2. Ordering and Payment

When placing an order through our website:

• You must provide accurate and complete information
• All prices are in PLN and include VAT
• Payment is processed securely through Stripe
• Orders are subject to acceptance and availability
• We reserve the right to refuse service

3. Delivery and Collection

For delivery orders:

• Delivery is available within specified zones in Kraków
• Delivery times are estimates and may vary based on circumstances
• Additional delivery charges may apply based on distance
• Minimum order values may apply for delivery

For collection orders:

• Please collect from our restaurant at the specified time
• Orders not collected within 30 minutes of the specified time may be disposed of
• No refund will be provided for uncollected orders

4. Food Allergies and Dietary Requirements

While we take care to accurately describe our dishes:

• All dishes may contain traces of allergens
• It is your responsibility to inform us of any allergies
• We cannot guarantee an allergen-free environment
• Please contact us directly for detailed allergen information

5. Cancellations and Refunds

Our cancellation policy:

• Orders can be cancelled before preparation begins
• Once preparation has started, cancellation is not possible
• Refunds will be processed through the original payment method
• Processing time for refunds may vary by payment provider

6. Quality and Complaints

We strive to provide high-quality food and service. If you are unsatisfied:

• Contact us immediately with any issues
• Provide order details and specific concerns
• We will address complaints within 14 business days
• Compensation, if applicable, will be decided case by case

7. Website Use

When using our website:

• Do not attempt to breach security
• Do not use it for unlawful purposes
• Content remains our intellectual property
• We may modify or withdraw the service at any time

8. Limitation of Liability

We are not liable for:

• Delivery delays due to circumstances beyond our control
• Technical issues with the website
• Indirect or consequential losses
• Issues arising from incorrect order information

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after any changes indicates acceptance of the modified terms.

10. Governing Law

These terms are governed by Polish law. Any disputes will be subject to the exclusive jurisdiction of the Polish courts.

11. Contact Information

For any questions about these Terms and Conditions, please contact us at:

THE MADRAS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Plac Bohaterów Getta 2
30-547 Kraków
Email: contact@madrasbistro.pl
Phone: +48 570 135 862